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Frequently Asked Questions From The Corporate Gifts Company

  • PACKAGING
  •  Box

    Most of our promotional products come in the attractive gift box style show above (the ribbon and giftbags are optional extras) - this is a rigid black gloss two piece presentation gift box. This type of box can be embossed in silver to further enhance your promotion. This means that not only does your company have a fantastic business gift which they are able to promote thier company with but they also get a fantastic promotional box which can be imprinted with your promotional logo to ensure your company is seen where ever and by who ever your company decides to promote to. We want to make sure that every client receives the highest standard gift and the best service so if you have any questions please contact us and our fully trained staff will be more than happy to offer advice and help as and where they can.

    Some products are packaged differently; so please be sure to ask about packaging when you ring The Corporate Gifts Company about your promotional gift. We try and make sure all the gifts come with packaging described but sometimes it just isn't possible due to new boxes that are imported and various other reasons.

    When you have created your special business gift you need to be sure you have a special box or some sort of promotional packaging which will match and help your business be seen this is why we offer special promotional boxes which can be bought and imprinted for an extra cost to make sure you have the best promotional campaign.

    The Corporate Gifts Company realise that it isn't all about the promotional gifts or the business item but also about the promotional box it comes packaged in. If you're interested in creating a special promotional box then please contact us and our fully trained staff will be more than happy to help you with any questions you may have.

    Engraving

  •  ENGRAVING YOUR BUSINESS GIFT
  • We have a full page on the corporate gifts website which is dedicated on branding and engraving information to make sure you get the best knowledge of how to engrave a business gift and what's involved. To view the business gifts engraving page please see the link below which will divert you to the engraving page on our website.

    Promotional Product Samples

  •  PROMOTIONAL SAMPLES
  • It is the Corporate Gifts Company's policy to charge for samples (if an accompanying order isn't placed), if they are returned within 4 weeks in a re-saleable condition the cost will be credited. Samples are a good way for a company to see how they could promote using a business gift and how effective that promotional item would be for their campaign. A company can request any promotional item as a sample and it will be charged to you before it is dispatched. If you need any more help or information on this then please contact us so we can advise what the best way to go about sending out a promotional item would be. Pre-Production samples are FREE (this means that a branded product is sent to you for free once the order is placed and paid for). If approved this unit becomes part of the main order.

  •  DELIVERY COSTS
  • All UK mainland deliveries are free of charge. Other destinations will be quoted for on an Ad Hoc basis with regards to quantities and weight. No matter where your company or promotional item needs to go or be delivered to we can get a quote within hours to save you the hassle of approaching couriers. We have a wide range of couriers we use to send our business gifts out so please contact us and we will get an instant quote to ship our your promotional items.

  •  DELIVERY TIMES
  • Retail purchases of single plain items purchased from the website are usually sent the within 2-3 working days*. Retail orders for UK delivery are made using the first class Royal Mail's postal service. Corporate orders will be allocated a delivery date when ordering or requesting a quote. Usually lead-times are 5-7 working days for engraved in-stock items. Non-engraved corporate orders can be delivered within 2-3 working days*. Wholesale orders usually take approximately 6-8 weeks. Wholesale orders are done on an individual basis, so times may vary. Corporate / Wholesale - International deliveries are usually made using UPS 2/3 day service*. Corporate / Wholesale - UK deliveries are made using next day courier*. *Stock levels permitting

  •  PAYMENT OPTIONS
  • We offer several different payment options including online and over the phone. We use the SECURE 3rd party credit card processing facilities WorldPay and PayPal. You can also request for an invoice to be sent to you. Wholesale orders must have pre-arranged payment methods that our sales team can arrange. Corporate clients can apply for an account with us for ease of payment. Contact our sales team for more information. All international clients must pay for ANY goods ordered in full before any branding is done or delivery is made. Cards accepted: VISA, SOLO, MASTERCARD, SWITCH, JCB, LASER, and ELECTRON & AMEX If you have any questions about any of the above topics or have a specific question then please get in touch with The Corporate Gifts Co team who will be more than happy to answer any questions you may have.